The Excelsior Grand comprises a total of 428 accommodation units. Guests of the hotel are welcomed in the lobby, which has a 24-hour reception and a 24-hour check-out service. The upper floors can be reached by lift. Services such as a cloakroom, a safe and currency exchange facilities make for a comfortable stay. Internet access (for a fee) and wireless internet access are available in the public areas. Gastronomic options include a restaurant, a breakfast room, a café and a bar. Guests can buy holiday mementos from the souvenir shop. Shopping facilities are available. A garden is among the features contributing to a pleasant stay. Additional features of the establishment include a newspaper stand and a TV room. Parking facilities available to guests include a garage and a car park. Guests can also use the bicycle storage facilities.